Privacy Policy

Effective Date: March 6, 2026 · Last Updated: March 6, 2026

Ferrum Consulting, LLC (“Ferrum Consulting,” “we,” “us,” or “our”) operates the Rdn License platform (“Platform”) and related services. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our Platform, websites, and software products.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly when you create an account, purchase a subscription, or contact us:

Account information: name, email address, company name, and password when you register.
Billing information: payment method details processed through our third-party payment processor. We do not store full credit card numbers on our servers.
Support requests: any information you include when contacting us for support, including your name, email, and message content.
Profile information: phone number and other optional details you choose to provide.

1.2 Information Collected Automatically

When you use our services, we automatically collect certain technical and usage data:

License validation data: license key activation records, heartbeat check results, and validation timestamps.
Device and connection information: IP address, browser type, operating system, and device identifiers transmitted during license validation.
Usage data: pages visited, features accessed, and interactions with the Platform.
Log data: server logs that record requests made to our services, including timestamps, URLs, and response codes.

1.3 Cookies and Similar Technologies

We use cookies and similar technologies to operate our services and improve your experience:

Essential cookies: required for authentication, session management, and security. These cannot be disabled without affecting functionality.
Preference cookies: remember your settings such as theme preference and language.
Analytics cookies: help us understand how you use our services so we can improve them. We may use third-party analytics services for this purpose.

Most browsers allow you to control cookies through their settings. Note that disabling essential cookies may prevent you from using certain features of our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide and operate our services: create and manage your account, process subscriptions, issue and validate license keys, and deliver software updates.
License enforcement: verify license validity, perform heartbeat checks, and enforce usage limits in accordance with your subscription tier.
Customer support: respond to your inquiries, resolve issues, and provide technical assistance.
Improve our services: analyze usage patterns to improve performance, fix bugs, and develop new features.
Security: detect and prevent fraud, unauthorized access, and other security threats.
Communications: send you service-related notifications such as subscription renewals, license expiration warnings, and important account updates. We do not send unsolicited marketing emails.
Legal compliance: comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service providers: we work with third-party vendors who help us operate our services, such as payment processors, hosting providers, and email delivery services. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
Legal requirements: we may disclose your information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: in the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

Account data: retained for the duration of your active account and for a reasonable period afterward to comply with legal obligations.
License validation logs: retained for up to 24 months for security and auditing purposes.
Billing records: retained as required by applicable tax and financial regulations.
Support correspondence: retained for up to 24 months after resolution.

Upon account deletion or subscription termination, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

5. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information, including:

Encryption of data in transit using TLS/SSL.
Encryption of sensitive data at rest.
Access controls limiting employee access to personal data on a need-to-know basis.
Regular security assessments and monitoring.
Cryptographically signed license keys to prevent tampering.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: request a copy of the personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion: request deletion of your personal data, subject to legal retention requirements.
Portability: request your data in a structured, commonly used format.
Objection: object to certain processing of your data.
Withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at support@reidell.net. We will respond to your request within 30 days.

6.1 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your data, and the right to opt out of the sale of your personal information. We do not sell personal information.

6.2 European Economic Area Residents

If you are located in the EEA, UK, or Switzerland, we process your personal data under lawful bases including contract performance, legitimate interests, and consent. You have the right to lodge a complaint with your local data protection authority.

7. International Data Transfers

Our services are hosted in the United States. If you access our services from outside the United States, your information will be transferred to and processed in the United States. We take appropriate safeguards to ensure your data is protected in accordance with this policy and applicable law.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe a child has provided us with personal data, please contact us at support@reidell.net.

9. Third-Party Links and Services

Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our Platform and updating the “Last Updated” date above. For significant changes, we may also notify you via email. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ferrum Consulting, LLC
Email: support@reidell.net
Web: https://license.reidell.net